Project documents can be shared through Logikcull either internally/collaboratively, or externally as a shared download. If you're having trouble logging in after reviewing these tips, please contact our support team through in-app chat or by emailing support@logikcull.com.

What kind of invitation did you receive?

An account invitation would invite you to "Accept Invitation," while a ShareSafe invitation would invite you to "Access File."

Account invitation

ShareSafe invitation

Troubleshooting Shared Files


Account invitation

If you received an account invitation, you'll be prompted to create a username and password, and then you'll have access to the invited project. If you were added as a guest user, you may need to request to have documents assigned to you by a project administrator.

ShareSafe invitation

A ShareSafe invitation grants individuals outside of the user group access to specific documents that were downloaded in Logikcull, usually as a production set. If you received an invitation to access and download a file, you'll be prompted to create a username and password (if you don't already have an account). Once logged in, you'll be able to access shared files.

🔗 Learn more about accessing shared files in Logikcull.

Troubleshooting Shared Files

An invitation was forwarded to me or I need access to the file.

ShareSafe invitations are strictly available only to the individual recipients specified by the sender. You will not be able to view the file if:

  • You need access and haven't received an invitation to view, or

  • You received a forwarded message containing an invitation to access a file but the message was not originally sent directly to you.

Here are some options you might consider:

  1. If the original recipient created a Logikcull project to view the file, make a request of the original recipient to add you as a user in that project.

  2. Make a request of the original sender to share the file with your email address.

I'm being prompted to sign into Logikcull when I click on an invitation.

If you are brought to a login page but have not yet set up a user account, it's likely because you've clicked on an expired invitation link. The fastest way to resolve this is to create a new user account at app.logikcull.com/signup, making sure to use the exact same email address that received the invitation to access the file. Once you've established login credentials, you should be able to follow the instructions to view the shared file within Logikcull.

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