Identifying non-rendered documents
You can search for documents that do not have a rendered image by filtering on the "Not Rendered" auto tag:
Alternatively you can type this query into the search bar:
processing_flag:"Not Rendered"
Generating a CSV list of Non-Rendered Documents
You can generate a list of docs with "Preview Unavailable" by
Then, you can click the "CSV" button above the search bar to generate a report of the documents. You can use one of the preset templates, or create your own and add in the fields (name, Bates, date, etc.) that you need. Here's an article with instructions for creating CSV reports: https://support.logikcull.com/en/articles/5014265-privilege-logs-metadata-reports
Troubleshooting
Why were documents not rendered?
To get a better understanding of why the document wasn't rendered, take a look at the Auto Tags (QC Tags) associated with the document like in the example below:
File or Cloud Upload troubleshooting
While we attempt to render an image for all supported filetypes uploaded to Logikcull, exceptions can occur. There could be various reasons for why a document would show "preview unavailable" in the document viewer, such as an unsupported file, corrupt source file, password protection, macros that prevented successful imaging, and many others.
❓ See a list of file extensions we support here
To view within Logikcull, you would have to fix and re-upload (e.g. convert to a supported file, upload unprotected version, etc.).
Otherwise, for these imaging exceptions, we provide the option to view any extracted text where available or download the original document. To view any extracted text, select the "Text View" button from the document viewer.
Database Import troubleshooting
If you've uploaded a structured database (with a load file and images), the "preview unavailable" message means
images were not provided, or
there was an issue with the image load file, preventing Logikcull from locating the images in the uploaded volume.
First, check the original database import volume and make sure an image was provided for the document. If an image was not provided, you can overlay any missing images.
If images were provided but they're not showing up in the document viewer, you may need to check and make sure the image load file is properly formatted. You can also overlay the image load file.
Reviewing documents natively
To review a document natively, you can download the original version of a document by navigating to the document toolbar and clicking "Download" > "Native."
