What are Logikcull's business hours?

8:30am – 5:30pm PST

Where can I find a copy of the Logikcull's W-9?

Download a copy of the w-9 here.

Account Owners may go to https://app.logikcull.com/admin/accounts on the Billing tab.

  • View and pay invoices
  • Add a credit card to set-up auto-pay
  • Download statements
  • Update billing emails and addresses

What payment methods does Logikcull accept?

Please visit http://support.logikcull.com/en/articles/3837288-what-payment-methods-does-logikcull-accept

When can I expect my invoice? 

Billing is based on a calendar month in arrears. Invoices are emailed by the 15th of the following month (e.g., an invoice for January usage will be sent by February 15th). If you'd like future invoices emailed to you, please update the Billing Emails section on the Billing tab in-app.

How can I view my invoice history and status? 

Invoices and statements are available in the Billing tab in-app for for download. To receive a copy of future invoices by email, please update the Billing Emails section on the Billing tab. 

How is the invoice date on my invoice set? 

PAYG invoices are typically dated on the last day of the calendar month of the billing period (e.g. an invoice for the January period is dated January 31st). Subscription invoices are dated according to contractual terms.

How is the due date on my invoice set? 

Invoices are generated and sent via email by the 15th of the following month. Due dates are automatically set to the last day of the calendar billing month or based on other contractual terms. 

How do I view my statement? 

Account Owners may download billing statements from the Billing tab. 

Why was my credit card charged? 

Account Owners may view the default credit card set for auto-pay on the Billing tab in-app. Invoicing is calculated on a calendar month and billed in arrears. Credit card charges are typically processed by the second week in the subsequent calendar month. By saving payment information in-app, you authorize Logikcull to automatically charge for recurring invoices until you cancel. Please contact ar@logikcull.com for further assistance. 

How do i delete my credit card?

You can update your card at anytime via the edit button. If you need a card removed feel free to reach out to ar@logikcull.com or the support team.

How can I request a receipt? 

Credit card receipts are automatically emailed to billing contacts listed in the Billing Emails section on the Billing tab. Credit card receipts are also available upon request, please contact ar@logikcull.com.

Why was I charged for a matter that I deleted from my account? 

Logikcull invoices on a calendar month cycle, in arrears. Therefore, to ensure that you are not charged for matters that are no longer needed, matters must be deleted from the account, no later than the last day of the month. Customers shall expect to receive the final invoice for the data deleted for the calendar month. Logikcull operates in the UTC time zone, we strongly recommend deleting before 5pm PST/12am UTC to prevent future calendar month billing.

What are the overage charges on my invoice? 

Overages are assessed based on usage during the contractual term.

Need to generate an invoice to pass through costs to your clients? 

Please see the bill-back template here: https://offers.logikcull.com/create-your-bill-back-invoice

Who can I contact if I have billing questions? 

The billing department can be reached via email (ar@logikcull.com) or telephone (1- 800-951-5507). 

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