What are Logikcull's business hours?

8:30am – 5:30pm PST

Where can I find a copy of the Logikcull's W-9?

Download a copy of the w-9 here.

Account Owners may go to https://app.logikcull.com/admin/accounts on the Billing tab.

  • View and pay invoices

  • Add a credit card to set-up auto-pay

  • Download statements

  • Update billing emails and addresses

What payment methods does Logikcull accept?

Please visit http://support.logikcull.com/en/articles/3837288-what-payment-methods-does-logikcull-accept

When can I expect my invoice? 

Billing is based on a calendar month in arrears. Invoices are typically emailed by the 5th business day of the following month (e.g., an invoice for January usage will be sent by the 5th business day in February). If you'd like future invoices emailed to you, please update the Billing Emails section on the Billing tab in-app.

How can I view my invoice history and status? 

Invoices and statements are available in the Billing tab in-app for for download. To receive a copy of future invoices by email, please update the Billing Emails section on the Billing tab. 

How is the invoice date on my invoice set? 

PAYG invoices are typically dated on the last day of the calendar month of the billing period (e.g. an invoice for the January period is dated January 31st). Subscription invoices are dated according to contractual terms.

How is the due date on my invoice set? 

Invoices are generated and sent via email, typically by the 5th business day of the following month. Due dates are automatically set to the last day of the calendar billing month or based on other contractual terms. 

How do I view my statement? 

Account Owners may download billing statements from the Billing tab. 

Why was my credit card charged? 

Account Owners may view the default credit card set for auto-pay on the Billing tab in-app. Invoicing is calculated on a calendar month and billed in arrears. Credit card charges are typically processed by the second week in the subsequent calendar month. By saving payment information in-app, you authorize Logikcull to automatically charge for recurring invoices until you cancel. Please contact ar@logikcull.com for further assistance. 

How do I delete my credit card?

You can update your card at anytime via the edit button. If you need a card removed feel free to reach out to ar@logikcull.com or the support team.

How can I request a receipt? 

Credit card receipts are automatically emailed to billing contacts listed in the Billing Emails section on the Billing tab. Credit card receipts are also available upon request, please contact ar@logikcull.com.

How do I stop billing?

For "pay as you go" accounts that are not in an annual subscription agreement, billing is based on the number of active projects and the amount of data uploaded in a given period. Logikcull invoices on a calendar month cycle, in arrears. Therefore, to ensure that you are not charged for a project that is no longer needed, that project must be deleted from the account, no later than the last day of the month. Deleting uploads does not render an activated project inactive - the project must be deleted. Customers shall expect to receive the final invoice for the deleted project for the calendar month. Logikcull operates in the UTC time zone, we strongly recommend deleting before 5pm PST/12am UTC to prevent future calendar month billing.

How do I stop billing?

Deleting uploads does not render a project inactive. A project must be deleted in order to stop billing.

What are the overage charges on my invoice? 

Overages are assessed based on usage during the contractual term.

Does Logikcull charge sales tax?

Logikcull may charge sales tax to your invoices, based on economic thresholds determined on a state-by-state basis. Learn more here.

Need to generate an invoice to pass through costs to your clients? 

Per-project invoices are automatically generated in the Billing tab upon payment of your invoice. You can also create a custom invoice using the bill-back template here: http://www.logikcull.com/create-your-bill-back-invoice

Who can I contact if I have billing questions? 

The billing department can be reached via email (ar@logikcull.com) or telephone (1- 800-951-5507). 

What is Logikcull's address?

Mailing Address

  • 548 Market St
    PMB 40135
    San Francisco, California 94104-5401

USPS Payments

  • Logik Systems, Inc
    Dept LA 25121
    Pasadena, CA 91185-5121

Courier Deposits (FedEx, UPS, etc.)

  • Logik Systems, Inc
    14005 Live Oak Ave.
    Irwindale, CA 91706-1300

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