What are Logikcull's business hours?

8:30am – 5:30pm PST

Where can I find a copy of Logikcull's W-9?

Download a copy of the W-9 here.

What tasks can Account Owners complete from the in-app Billing tab?

Account Owners can access the Billing tab from the My Account page to:

  • View and pay invoices

  • Add a credit card to set-up auto-pay

  • Download statements

  • Update billing emails and addresses

Visit 🔗 Manage Billing from the Logikcull App for more info.

What payment methods does Logikcull accept?

Logikcull accepts Visa, MasterCard, American Express, JCB, Discover and Diners Club credit cards and debit cards. ACH / wire transfers are accepted from USD bank accounts via Stripe.

Pay Online with a Credit Card

  • Pay In-app - If you have Account Owner permissions, go to https://app.logikcull.com/admin/accounts on the “Billing” tab and use the "Pay Now" button located next to each unpaid invoice. Logikcull bills on a calendar month in arrears, and credit card payments are typically processed by the 15th of the following month.

  • Invoice / Email - If you don't have a login to Logikcull, a secure "Pay Now" link in the pdf copy of the invoice or the original invoice email is available for online payments.

Send ACH/Wire Payments directly to Logikcull

🔗 Download the ACH/ Wire Account Information PDF here.
Please email remittances to ar@logikcull.com.

You may also contact ar@logikcull.com to initiate the ACH verification process. A representative will contact you for the following required ACH information:

  1. Name on account

  2. Account holder type ( Individual or Company)

  3. Routing number

  4. Account number

  5. Currency - USD - US Dollar

  6. Bank country - United States

ACH Verification Process: Verification is done via two small deposits into the bank account on file. Stripe will automatically send these deposits after Logikcull manually inputs the bank information in the Stripe dashboard. These deposits will take 1-2 business days to appear on the customer’s online statement. The statement description for these deposits will be AMTS: and then the values of the two micro-deposits that were sent. Please relay the value of the two deposits when the billing team contacts you.

Once the ACH is verified (3 business days), ACH payments take up to 5 business days to receive acknowledgment of their success or failure.

Pay by Check

Pay to the order of: Logikcull.com

Mailing address:
Logik Systems, Inc
Dept LA 25121
Pasadena, CA 91185-5121

Logik Systems, Inc
14005 Live Oak Ave.
Irwindale, CA 91706-1300

Please attach a remittance / invoice reference with your check payment.

Managing Invoices 

Billing is based on a calendar month in arrears. Invoices are typically emailed by the 5th business day of the following month (e.g., an invoice for January usage will be sent by the 5th business day in February). If you'd like future invoices emailed to you, please update the Billing Emails section on the Billing tab in-app.

How can I view my invoice history and status? 

Invoices and statements are available in the Billing tab in-app for for download. To receive a copy of future invoices by email, please update the Billing Emails section on the Billing tab. 

How is the invoice date on my invoice set? 

PAYG invoices are typically dated on the last day of the calendar month of the billing period (e.g. an invoice for the January period is dated January 31st). Subscription invoices are dated according to contractual terms.

How is the due date on my invoice set? 

Invoices are generated and sent via email, typically by the 5th business day of the following month. Due dates are automatically set to the last day of the calendar billing month or based on other contractual terms. 

How do I view my statement? 

Account Owners may download billing statements from the Billing tab. 

Managing Credit Card Payments

Why was my credit card charged? 

Account Owners may view the default credit card set for auto-pay on the Billing tab in-app. Invoicing is calculated on a calendar month and billed in arrears. Credit card charges are typically processed by the second week in the subsequent calendar month. By saving payment information in-app, you authorize Logikcull to automatically charge for recurring invoices until you cancel. Please contact ar@logikcull.com for further assistance. 

How do I delete my credit card?

You can update your card at anytime via the edit button. If you need a card removed feel free to reach out to ar@logikcull.com or the support team.

How can I request a credit card receipt? 

Credit card receipts are automatically emailed to billing contacts listed in the Billing Emails section on the Billing tab. Credit card receipts are also available upon request, please contact ar@logikcull.com.

How do I stop billing?

For "Pay As You Go" accounts that are not in an annual subscription agreement, billing is based on the number of active projects and the amount of data uploaded in a given period. Logikcull invoices on a calendar month cycle in arrears. ⚠️ Therefore, to ensure that you are not charged for a project that is no longer needed, the project must be deleted from the account no later than the last day of the month. Deleting uploads does not render a project inactive - the project must be deleted.

Customers shall expect to receive the final invoice for the deleted project for the calendar month. Logikcull operates in the UTC time zone, we strongly recommend deleting before 5pm PST/12am UTC to prevent future calendar month billing.

What are the overage charges on my invoice? 

Overages are assessed based on usage during the contractual term.

Does Logikcull charge sales tax?

Logikcull may charge sales tax to your invoices, based on economic thresholds determined on a state-by-state basis. Learn more here.

How do I generate an invoice to pass through costs to my clients? 

Per-project invoices are automatically generated in the Billing tab upon payment of your invoice. You can also create a custom invoice using the bill-back template here: http://www.logikcull.com/create-your-bill-back-invoice

Who can I contact if I have billing questions? 

The billing department can be reached via email at ar@logikcull.com, or by telephone at 1-800-951-5507.

What is Logikcull's address?

Mailing Address:

  • 548 Market St
    PMB 40135
    San Francisco, California 94104-5401

USPS Payments:

  • Logik Systems, Inc
    Dept LA 25121
    Pasadena, CA 91185-5121

Courier Deposits (FedEx, UPS, etc.):

  • Logik Systems, Inc
    14005 Live Oak Ave.
    Irwindale, CA 91706-1300

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