What payment methods does Logikcull accept?
Logikcull accepts all major credit cards and ACH / wire transfers.
Pay Online with a Credit Card
Pay In-app - If you have Account Owner permissions, go to https://app.logikcull.com/admin/accounts on the “Billing” tab and use the "Pay Now" button located next to each unpaid invoice.
Invoice / Email - If you don't have a login to Logikcull, a secure "Pay Now" link in the pdf copy of the invoice or the original invoice email is available for online payments.
Send ACH/Wire Payments directly to Logikcull
🔗 Download the ACH/ Wire Account Information PDF here.
Please email remittances to firstname.lastname@example.org.
Billing is based on a calendar month in arrears. Invoices are typically emailed by the 5th business day of the following month (e.g., an invoice for January usage will be sent by the 5th business day in February). If you'd like future invoices emailed to you, please update the Billing Emails section on the Billing tab in-app.
How can I view my invoice history and status?
Invoices and statements are available in the Billing tab in-app for for download. To receive a copy of future invoices by email, please update the Billing Emails section on the Billing tab.
What is the billing period related to an invoice?
PAYG invoices are typically dated on the last day of the calendar month of the billing period, and are sent out in the following month. (e.g. an invoice for the January period is dated January 31st and goes out by February 15). Logikcull bills for active projects in arrears, based on the entire calendar month. We do not pro-rate partial months. Subscription invoices are dated according to contractual terms.
How is the due date on my invoice set?
Invoices are generated and sent via email, typically by the 5th business day of the following month. Due dates are automatically set to the last day of the calendar billing month or based on other contractual terms.
How do I view my statement?
Account Owners may download billing statements from the Billing tab.
Managing Credit Card Payments
Why was my credit card charged?
Account Owners may view the default credit card set for auto-pay on the Billing tab in-app. Invoicing is calculated on a calendar month and billed in arrears. Credit card charges are typically processed by the second week in the subsequent calendar month. By saving payment information in-app, you authorize Logikcull to automatically charge for recurring invoices until you cancel. Please contact email@example.com for further assistance.
How do I update my credit card?
You can update your card at anytime via the edit button on the Billing tab in the Logikcull app.
How can I request a credit card receipt?
Credit card receipts are automatically emailed to billing contacts listed in the Billing Emails section on the Billing tab. Credit card receipts are also available upon request, please contact firstname.lastname@example.org.
What are Logikcull's business hours?
8:30am – 5:30pm PST
Where can I find a copy of Logikcull's W-9?
Download a copy of the W-9 here.
What tasks can Account Owners complete from the in-app Billing tab?
Account Owners can access the Billing tab from the My Account page to:
View and pay invoices
Add a credit card to set-up auto-pay
Update billing emails and addresses
Visit 🔗 Manage Billing from the Logikcull App for more info.
How do I stop billing?
For "Pay As You Go" accounts that are not in an annual subscription agreement, billing is based on the number of active projects and the amount of data uploaded in a given period. To ensure that you are not charged for a project that is no longer needed, the project must be deleted from the account no later than the last day of the month. Deleting uploads does not render a project inactive - the project must be deleted.
Customers shall expect to receive the final invoice for the deleted project for the calendar month. Logikcull operates in the UTC time zone. We strongly recommend deleting before 5pm PST/12am UTC to prevent future calendar month billing.
What are the overage charges on my invoice?
Overages are assessed based on usage during the contractual term.
Does Logikcull charge sales tax?
Logikcull may charge sales tax to your invoices, based on economic thresholds determined on a state-by-state basis. Learn more here.
How do I generate an invoice to pass through costs to my clients?
Per-project invoices are automatically generated in the Billing tab upon payment of your invoice. You can also create a custom invoice using the bill-back template here: http://www.logikcull.com/create-your-bill-back-invoice
Who can I contact if I have billing questions?
The billing department can be reached via email at email@example.com, or by telephone at 1-800-951-5507.
What is Logikcull's address?
548 Market St
San Francisco, California 94104-5401
Billing exceptions policy
Only corrupt or encrypted data that has been subsequently replaced, or verified product issues causing the software to be unusable or invoices to be incorrectly calculated, can be considered for an exception at this time.
Processed data will be billed according to the customer account plan. Proration exceptions will not be made for partial months or failure to delete data before the end of a billing period. Exceptions will not be made for uploads made in error, or incompatible data.
Customers are encouraged to review account plans with your Customer Success Manager and practice diligence when taking any action with the software.