Things to keep in mind for cloud uploads

Turn on pop-ups. In order to make your Cloud upload experience as seamless as possible, we need to make use of pop-up windows on occasion. Look for blocked popups and be sure to enable them. 

0% doesn't necessarily mean 0%. When you select a Cloud upload the first thing we do is crawl through your selected folders and files to discover everything in them. Most of the time this is a fairly straightforward process and you'll see the progress bar moving along accordingly. In some instances, such as if you had chosen to upload a single folder containing 10,000 documents, progress can appear stalled since we don't get an update until the very last file is found.

The same concept applies to file transfers. Because of how some Cloud providers work, we may only receive an update on what's been transferred as each file finishes. In an upload with lots of files, this is generally alright, but if you were uploading a single large file you'd see your progress bar stay at 0% until it was done and then shoot up to 100%. If you're ever concerned a transfer isn't running as expected, feel free to contact our support team via chat and we'll be happy to assist!