All Collections
Stuck or Failed Upload Troubleshooting
Stuck or Failed Upload Troubleshooting

Here are some common troubleshooting steps when an upload fails to complete.

John OHara avatar
Written by John OHara
Updated over a week ago

If your upload hasn't failed, but also doesn't seem to be advancing, you can try these troubleshooting steps:

Stuck Upload

Check Internet Connection and Hard Refresh Browser

File uploads first need to establish a good connection between your computer, browser, Internet service provider, and Logikcull's processing servers. Sometimes one of these connections will timeout, and the fastest path to resolution is checking your Internet connection, followed by a hard refresh of the browser session (Control + Shift +R for Windows machines, Command + Shift + R for Macs).

Optimize for Data Transfer

  • Data on a shared network drive or a thumb drive? Try transferring the data to your local computer hard drive first.

  • Using WiFi? Try plugging directly into a high-speed DSL line.

  • Check your internet speed here:

  • Don't let your computer fall asleep during transfer! Stay logged into Logikcull during the transfer and adjust computer sleep settings to prevent powering down.

PST still connected to Outlook

For best results with PST uploads, upload from a local drive (like a desktop) and disconnect the PST from Outlook. To disconnect, open Outlook, right-click the PST in the Navigation Pane, and click "Close Personal Folders."

Spanned Zip Files

If you're trying to upload a spanned zip (e.g. items ending in .zip.001 or .z001) please first extract all parts of the spanned zip, starting with the first section, and re-combine the entire volume in a non-spanned format to upload to Logikcull.

Upload doesn't seem to be processing

The time it takes to process data depends on the structure and contents of your specific upload, and our engineers are automatically notified if any issues arise. If your upload has finished transferring but is taking longer than expected to process, we recommend letting Logikcull's processing automation continue its work. In most cases, our support team will reach out to you proactively through chat or email if there's a problem.

Feel free to reach out and ask for guidance if you're concerned about your upload, though our usual suggestion is to be patient and let Logikcull continue working!

Failed Upload

A failed upload can be caused by one or a variety of different factors. Here are some troubleshooting steps you can investigate.

Check for password protection on the file.

If your uploaded file is password protected, Logikcull will load it as a 0 byte file.

Corrupt PST

If you have a corrupt PST file, use ScanPST, a program designed to address such issues. Keep in mind that ScanPST can alter or delete data when used with a damaged PST. More information can be found here:

ℹ️ Need more help? Just chat with our support team or email

Did this answer your question?