A failed upload can be caused by one or a variety of different factors. Here are some troubleshooting steps you can investigate:
Optimize for data transfer.
For file uploads, the first phase - transferring (yellow progress bar) - relies on your Internet connection to get documents over to Logikcull for processing. We recommend the following to help move your upload through the transfer stage and into processing:
Upload from a local drive (i.e. desktop files) as opposed to a shared drive or a thumb drive.
Plug into a high-speed DSL line (as opposed to WiFi). You can check Internet speed here: https://www.speedtest.net/
Stay logged into Logikcull while the item is transferring. You can adjust computer sleep settings to ensure the system does not go to sleep during the transfer process.
If you're trying to upload a spanned zip (e.g. items ending in .zip.001 or .z001) please first extract all parts of the spanned zip, starting with the first section, and re-combine the entire volume in a non-spanned format to upload to Logikcull.
Check for password protection on the file.
If your zip file is password protected, Logikcull will load it as a 0 byte file. To provide us with an unencrypted version, you can create a new folder in a different location on your computer, extract the original zip, move the contents of the original zip to the new folder, then re-zip the new folder without any password restrictions.
PST still connected to Outlook.
We typically see best results when uploading PSTs if the item is being uploaded from a local drive like a desktop (vs. a shared drive) and also if the PST is disconnected from Outlook.
To disconnect the PST, Open Outlook > Right-click the Personal Folders file (i.e. the PST) that you want to remove from the Navigation Pane > Click Close Personal Folders.
Fortunately, this can be easily remedied using ScanPST, a program that is meant specifically to address corrupt PST files.
⚠️ Keep in mind, ScanPST can alter/delete data when used with a damaged PST. More information about this can be found here:
Contacting the Support Team
If you'd like expert guidance on uploading your data, just chat with our support team or email firstname.lastname@example.org.