A failed upload can be caused by one or a variety of different factors. Here are some troubleshooting steps you can investigate:

Optimize for data transfer

Check for password protection

PST still connected to Outlook

Corrupt PST

Contacting the Support Team

Optimize for data transfer.

For file uploads, the first phase - transferring (yellow progress bar) - relies on your Internet connection to get documents over to Logikcull for processing. We recommend the following to help move your upload through the transfer stage and into processing:

  • Upload from a local drive (i.e. desktop files) as opposed to a shared drive or a thumb drive.

  • Plug into a high-speed DSL line (as opposed to WiFi). You can check Internet speed here: https://www.speedtest.net/

  • Stay logged into Logikcull while the item is transferring. You can adjust computer sleep settings to ensure the system does not go to sleep during the transfer process.

  • If you're trying to upload a spanned zip (e.g. items ending in .zip.001 or .z001) please first extract all parts of the spanned zip, starting with the first section, and re-combine the entire volume in a non-spanned format to upload to Logikcull.

Check for password protection on the file.

If your zip file is password protected, Logikcull will load it as a 0 byte file. To provide us with an unencrypted version, you can create a new folder in a different location on your computer, extract the original zip, move the contents of the original zip to the new folder, then re-zip the new folder without any password restrictions.

PST still connected to Outlook.

We typically see best results when uploading PSTs if the item is being uploaded from a local drive like a desktop (vs. a shared drive) and also if the PST is disconnected from Outlook.

To disconnect the PST, Open Outlook > Right-click the Personal Folders file (i.e. the PST) that you want to remove from the Navigation Pane > Click Close Personal Folders.


Corrupt PST

Fortunately, this can be easily remedied using ScanPST, a program that is meant specifically to address corrupt PST files.

⚠️ Keep in mind, ScanPST can alter/delete data when used with a damaged PST. More information about this can be found here:
https://support.microsoft.com/en-us/kb/272227

Contacting the Support Team

If you'd like expert guidance on uploading your data, just chat with our support team or email support@logikcull.com.

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