All Collections
Getting Support
Granting Support Access
Granting Support Access

You can grant the product support team temporary access to any Logikcull project.

Leah Keilty avatar
Written by Leah Keilty
Updated over a week ago

When would I grant support access?

Support access provides Logikcull support team members temporary user access to the project within the Logikcull app. Please note that support access does not grant Logikcull remote control of your computer.

โ„น๏ธ You must be at least a project admin to grant support access. View user access levels and descriptions. ๐Ÿ”—

How to grant support access

From "My Projects," click on the ellipsis on the right side of the project for which you want to grant support access, and go to Settings.

At the top of the Project Settings page, select the Users tab, then click the green "Enable Support Access" button. This gives Logikcull Support access to the project for 24 hours.

Revoking Support Access

Access is automatically revoked at the end of the 24-hour window, or you can click "Disable Support Access" to revoke access immediately.

Did this answer your question?