Getting in-app support at Logikcull is as easy as clicking the help button! Select the chat icon from the left navigation bar to open the support window.

Is the support window blocking your work? Just use the keyboard shortcut SHIFT + ) to hide or reveal the support window!

  1. Search articles: Our comprehensive library of articles include walk-through videos, screen captures, and step-by-step instructions for getting your work done in Logikcull.

  2. Send a message: Can't find an answer or need specific guidance? Open a chat window to send a message to our support team. These messages are routed to friendly humans with subject matter expertise.

  3. See past messages: Look through your conversation transcripts if you need to review past guidance.

My in-app chat doesn't seem to be working. What should I do?

If the support window doesn't open, you may have to disable a pop-up blocker or adjust your browser settings to allow JavaScript. Our support system is hosted by a third-party application called Intercom. This app uses Javascript.

Whitelisting https://js.intercomcdn.com/ on your firewall is recommended as a troubleshooting step. A refresh of the page may be required.

Alternatively, you may also contact support by email, at support@logikcull.com

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