In-App Support
Getting in-app support at Logikcull is as easy as clicking the help button! Select the chat icon from the left navigation bar to open the support window.
Is the support window blocking your work? Just use the keyboard shortcut SHIFT + ) to hide or reveal the support window. You can also exit out of the support window at any time -- your support conversation will be saved and accessible in Messages.
Help
From the chat icon, selecting "Help" will open our fully searchable, comprehensive library of articles include walk-through videos, screen captures, and step-by-step instructions for getting your work done in Logikcull.
Messages
From the chat icon, selecting "Messages" will open any past conversations and/or tickets you have had with the team.
Send us a message
You may also select "Send us a message" to open a new support request.
ℹ️ Premium subscription customers have priority access to live agents and can request chat support or voice/screen shares through the app. All Logikcull customers have the ability to file a support ticket and request voice or screen-share support through the ticket.
Troubleshooting In-app support
If the support window doesn't open, you may have to disable a pop-up blocker or adjust your browser settings to allow JavaScript. Our support system is hosted by a third-party application called Intercom. This app uses Javascript.
Whitelisting https://js.intercomcdn.com/ on your firewall is recommended as a troubleshooting step. A refresh of the page may be required.
Alternatively, you may also contact support by email, at support@logikcull.com