On Google Chrome, click on the three dots from the upper-right corner of the web browser.

Then, click on More tools > Developer Tools. The Developer Tools panel will open.

From the Developer panel, select the Console tab.

Click on the Gear icon ⚙️ to open the Console settings.

From the Console settings, click on the Preserve log checkbox and Log XMLHttpRequests.

To the right of the Filter box, uncheck all until Errors is the only line in the drop down that is checked.

Next, click on the Clear button. 🚫 This is to start clean when reporting an issue.

Try to repeat the issue you have observed. The network activity will be recorded.

Once you have repeated the issue, right-click on the Console panel. A context menu will open.

From the context-menu, click on the Save as menu.

Save the .log file to your computer and attach to this conversation.

On Mozilla Firefox, click on the hamburger icon from the upper-right corner of the web browser.

Then, click on Web Developer > Toggle Tools. The Developer Tools panel opens.

From the Developer panel, select the Console tab.

Next, click the gear icon, followed by the Persist log checkbox.

Enable both Debug and XHR filters.

Then, click on the Trash button to clear the console.

Try to repeat the issue you have observed. The console activity will be recorded.

Once you have repeated the issue, right-click on the Console panel. A context menu will open.

From the context-menu, click on the Export all visible messages to > File

Save the file to your computer and attach it to your support conversation.