Google Chrome

  • On Google Chrome, click on the three dots from the upper-right corner of the web browser.

  • Then, click on More tools > Developer Tools. The Developer Tools panel opens.

  • From the Developer panel, select the Console tab.

  • Click on the Cog icon to open the Console settings.

  • From the Console settings, click on the Preserve log checkbox and Log XMLHttpRequests.

  • To the right of the Filter box, uncheck all until Errors is the only line in the drop down that is checked.

  • Next, click on the Clear button. This is to start clean when reporting an issue.

  • Try to repeat the issue you have observed. The network activity will be recorded.

  • Once you have repeated the issue, right-click on the Console panel. A context menu will open.

  • From the context-menu, click on the Save as menu.

  • Save the .log file to your computer and attach to this conversation.

Mozilla Firefox

  • On Mozilla Firefox, click on the hamburger icon from the upper-right corner of the web browser.

  • Then, click on Web Developer > Toggle Tools. The Developer Tools panel opens.

  • From the Developer panel, select the Console tab.

  • Next, click the gear icon, followed by the Persist log checkbox.

  • Enable both Debug and XHR filters.

  • Then, click on the Trash button to clear the console.

  • Try to repeat the issue you have observed. The console activity will be recorded.

  • Once you have repeated the issue, right-click on the Console panel. A context menu will open.

  • From the context-menu, click on the Export all visible messages to > File

  • Save the file to your computer and attach it to your support conversation.

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