Account owners have exclusive access to:
The Account Usage Tab
The Account Billing Tab
Ability to enforce 2-Factor Authentication across the account.
If the current account owner is still with your organization:
Current Account Owners can navigate to Account Settings > General tab, you can use the dropdown to select a new Account Owner. Only Account Admins will be available in the dropdown. If you wish to make a non-account admin the account owner, you will first need to add as a user and/or adjust access level to Account Admin.
If the Account Owner is no longer with the organization:
Option 1: Contacting your IT administrator
Contact your organization’s IT administrator and owner of the domain. They should also be able to control the Account Owner’s email.
The IT admin can access the Account Owner’s email, reset the password for the user that left, and make a different user the Account Owner. (The new Account Owner would need to be made an Account Admin first, potentially by the current Account Owner account.)
Option 2: Provide verification of account control
You can also transfer Account Owner status to yourself by providing some information (via email to firstname.lastname@example.org) that proves you control your organization’s Logikcull account. The email must be sent from an address associated with a current Account Administrator.
ℹ️ You’ll need to provide the following:
Name on credit card associated with your organization’s Logikcull account
Last four digits of credit card number
Credit card expiration date
Date and amount of last payment
Once we verify this information, we can manually transfer Account Owner privileges. We will also send a notice to the email address of the existing Account Owner telling them we’ve made another user the Account Owner.